Refund Policy

01The short version

Because every game is free for ten minutes a day without a card, you can always try before paying. We would rather you did.

02Windows and conditions

Time is measured from the date of the transaction on your receipt, not the date you first noticed the charge.

03What we cannot refund

• revive credits and minutes that have already been spent;
• a completed purchase where you simply stopped playing, after the 30-day window;
• accounts closed for a breach of our Acceptable Use Policy or for fraud, where the law does not require otherwise.

These are the only exclusions. Nothing here removes a right the law gives you.

04How to request one

1. Email [email protected] from the address on your account, or write to Hong Kong Fudatong Cross-border Commerce Co., Limited, Room D07, 8/F, Phase 2, Man Tak Factory Building, 99 Sheung Keung Fuk Street, San Po Kong, Hong Kong.
2. Quote your order reference — it is on the receipt, or in My account.
3. Tell us in one line what went wrong. Optional, but it helps us fix things.

We acknowledge every request within two business days and confirm the outcome as soon as we have checked the balance.

05How long it takes

Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank. Card refunds are processed by our payment provider back to the same card. We cannot refund to a different card, to cash, or to a third party.

Once a refund is issued, the corresponding revive credits and play minutes are removed from the balance.

06Disputes and chargebacks

Write to us first, but you are not penalised if you do not. A charge you do not recognise is usually a receipt that went to spam, or a purchase made by someone else in your household. One email is normally enough to sort it out.

Nothing about opening a dispute with your bank suspends your access to the service while the matter is investigated, and we do not close accounts for raising a dispute in good faith. If your bank has already refunded a charge, we ask you not to also seek a refund from us for the same transaction.

07Your statutory rights

This policy is voluntary and sits on top of your legal rights, not in place of them. It does not affect any right you have under the consumer law of your country of residence, any right to a remedy for a service not delivered with reasonable care, or any right you have under your payment provider's buyer protection rules. Where those rights are more generous than this policy, they apply.

If you are in the UK or EU, you also have the right to a remedy for digital content that is faulty or not as described, and to the withdrawal rights that apply to your purchase under local law.

08Contact

Refund requests: [email protected] — answered within two business days.