Talk to a person
Orders, refunds, data requests or a game that will not load — send it to one address and a human will read it.
| [email protected] | |
| Used for | Support, refunds, privacy and legal requests — all to the same inbox |
| Response time | Within two business days |
| Hours | Monday – Friday, 09:00 – 18:00 Hong Kong Time (UTC+8) |
| Postal address | Room D07, 8/F, Phase 2, Man Tak Factory Building 99 Sheung Keung Fuk Street, San Po Kong, Hong Kong |
| Registered name | Hong Kong Fudatong Cross-border Commerce Co., Limited |
I do not recognise a charge
Charges appear on your statement as GAMECOVE. If that does not ring a bell, email us with the last four digits of the card and the amount — we will identify it and refund anything that was not authorised.
I want a refund
Unused revives and unused play minutes are refundable within 30 days of purchase. Send the order reference; no form to fill in. Full detail in the refund policy.
My time balance disappeared
Balances are tied to the browser you bought in unless you signed in. Clearing site data removes them permanently. If you have the order reference we can help you rebuild the balance on a new account.
Delete my data
Email the address on your account and we will delete the account record. Order records are kept for the period tax and fraud-prevention law requires. See your privacy rights.